Return Policy
At plyxaronwhron, we want you to be completely satisfied with your kitchen organization product purchase. This Return Policy outlines the terms and conditions for returning products purchased from us.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Returned within 30 days of delivery
- Accompanied by proof of purchase
Return Process
To initiate a return, please contact us at clients@plyxaronwhron.world or call us at +1 (832) 306-3237. Provide your order number and reason for return. We will provide you with return instructions and a return authorization number.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Refunds
Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Non-Returnable Items
Certain items cannot be returned:
- Customized or personalized products
- Items damaged by misuse or normal wear and tear
- Items returned without original packaging
- Items returned after the 30-day return period
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with your order number and details about the product you would like to exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Us
If you have questions about our Return Policy, please contact us at:
Email: clients@plyxaronwhron.world
Phone: +1 (832) 306-3237
Address: 808 Travis St Suite 400, Houston, TX 77002, United States